Andrew Newman

   Andrew Newman has many years experience in UK personal lines insurance, having spent time in underwriting, pricing, product design, sales, distribution and marketing.

  Impatient with the slow implementation of customer orientation on both insurer and broking sides, he began writing for the insurance and other press sectors in 1989 predicting, among other things, the need for consumer focused management within insurance organisations.

  "At the time, most brokers reacted to short term issues rather than consider the big picture, and insurance companies gave priority to shareholder related issues, in preference to their customers. In fact, it took some time before many insurers realised that they had even had customers!"

  Andrew Newman took up full-time writing and business consultancy in 1997 and is a regular contributor to the insurance related press.

  He is a qualified Chartered Insurer, a Fellow of the Chartered Insurance Institute, and a Diploma holder of The Chartered Institute of Marketing.